Converting and Closing Opportunities in a Virtual World

How can you continue to drive and convert new business while operating in a virtual environment due to the Covid-19 pandemic? What are the right sales opportunities to focus  on with your clients and targets? How can you improve your success rate in terms of sales  conversion? And most importantly, how do ensure that projects are priced and negotiated to  give you the right return for your work?  

In this exclusive, interactive 90-minute event, Derek Howard,  CEO of ‘The Customer’, will share his insights and best practice ideas on how you can: 

• Build more trusted client relationships in a remote environment;  
• Identify the right sales opportunities to pursue with your clients and targets
• Convert more sales opportunities more easily; 
• Get the price right and successfully negotiate with your clients; 
• Maintain a strong, profitable sales pipeline, even in challenging times. 

This session is suitable for any design agency owners and managers as well as those who  have day-to-day responsibility for winning new business and growing client accounts. 

About the trainer

Derek Howard

The Customer

Derek is CEO of ‘The Customer’ and is passionate about helping leaders build stronger  customer relationships, win more business and increase team engagement. Always with a  focus on excellent service and strong commercial results. He previously spent 23 years with  PwC working in a variety of senior business development and marketing roles.  

Derek has developed and delivered bespoke training and coaching programmes throughout  Europe on sales, relationship building, networking, pitching, pricing and negotiation,  customer service and key account management.  

A qualified executive coach from Smurfit Business School and an accredited member of the  International Coaching Federation (ICF), Derek coaches and advises senior executives and  their teams on their business growth, people engagement, talent development and teamwork  and in developing and delivering impactful presentations and communication strategies.