Explore the key principles of customer experience design.
Design Skillnet is delighted to present Elevating Customer Experience Through Design, a short, thought-provoking, Design Leadership Session with international design leader James Hall, Company Director of PARK.
PARK, a leader in building design capabilities for global companies, in-house design teams and small and medium-sized design businesses, helps you prepare for your future and accelerate your career growth as a design leader, equipping you with the foundational knowledge and skills upon which excellent design leadership is based.
Book your ticket for Elevating Customer Experience Through Design.
Who Should Attend
This webinar is tailored for aspiring design and creative leaders.
Programme Objectives and What You Will Take Away
This session will give you insights in:
- How design contributes to enhancing customer experiences.
- Common challenges in customer experience design.
- The various roles of design in shaping better customer experiences.
- Using design research to uncover latent, unmet customer needs.
- Choosing the right design research methods for customer-centricity.
- Understanding the synergy between service design and design management for continuous improvement in CX.
Attend all the Design Leadership Sessions
Elevating Customer Experience Through Design is part of a series of short, thought-provoking Design Leadership Sessions. The details of the other sessions part of this series will be released in the coming weeks.
Fees
Tickets:
Members*: complimentary
Non-members: €10
*Members’ rate is open to private sector and commercial semi-state members of IDI, ICAD, IAPI and 100 Archive, operating in the Republic of Ireland. Find out how to become an IDI member and avail of the subsidies.
*Current Members of IDI, IAPI, ICAD, 100 Archive working in the private or commercial semi-state sector and based in the Republic of Ireland can avail of subsidised fees on the workshops! Find out how to become a member and avail of the subsidies.
Book now
More events you might like
Read moreProfessional Diploma in UX Design 2025
A unique 6-month university-accredited programme in UX for Designers and Creatives, combining online learning and live webinars to further develop business skills and build successful careers.
Read moreProfessional Certificate in UI 2025
Are your digital design skills holding you back? Master the key concepts and techniques of user interface design with this 3-month university-accredited programme in UI for Designers and Creatives, combining online learning and live webinars.
Read moreProfessional Certificate in Content Design 2025
Are your content design skills holding you back? Master the key concepts and techniques of content design with this 10-week university-accredited programme in Content Design for Designers, UX/UI Professional and Creatives, combining online learning and live webinars.
Read moreProfessional Certificate in User Research 2025
A unique 4-month university-accredited programme in User Research for Designers and Creatives, combining online learning and live webinars to further develop business skills and build successful careers.
Read morePresenting With Impact 2025
In these engaging two-half-day workshops, attendees will delve into the nuances of pre-presentation preparation, conquering nerves, structuring captivating presentations, mastering the art of body language, storytelling and leveraging visual aids and digestible content effectively. They will provide hands-on experience and practical feedback empowering individuals to deliver compelling and impactful presentations with ease and confidence.
Read moreProfessional Diploma in Design Leadership and Management 2025
The Professional Diploma in Design Leadership and Management has been developed for busy working professional designers and design function managers (not all design managers are designers) to empower them to take their careers to the next level and bring direct return on investment to their business.