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Handling Difficult Conversations 2024

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Wednesday, 19th June 2024 10am to 1pm
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Delivered remotely online

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Members of IDI, IAPI, ICAD, 100 Archive : €149
Non-Members:: €215

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Learn how to communicate clearly in crucial situations – client conversations, team meetings, meetings with senior managers or important stakeholders.

This online workshop will allow you to learn the fundamentals of how to communicate clearly in crucial situations.

Participants will learn to navigate crucial conversations with peers, senior managers, colleagues, and clients confidently.

The topics covered include empowering participants to engage assertively in critical discussions, assessing conversation dynamics, presenting their case effectively, and knowing when to assert themselves or remain silent.

Book your ticket for Handling Difficult Conversations.

Who Should Attend

Designers and creatives who wish to maximise their skills in navigating challenging conversations with peers, seniors, colleagues and clients.

Programme Objectives and What You Will Take Away

By the end of this workshop, participants will be able to:

  • Participate and speak up in critical conversations confidently and assertively (on video calls, on the phone, in person, in small or large groups, in formal or informal settings).
  • Assess the participants in a conversation and present their case in a way that is more likely to appeal to them and know when to “speak up” and when to “shut up”.
  • Gain the confidence to make their case in the presence of more senior people and with difficult people.
  • Effectively prepare and present their case, demonstration or point of view, learning when and how to “Say No!” answering those difficult questions.

What you will Experience

Throughout this workshop, participants will engage in interactive sessions that delve into the intricacies of critical conversations, exploring their reactions and learning effective strategies to control themselves in various settings, from formal meetings to informal discussions.

Moreover, participants will delve into the art of preparation and presentation, learning the 4 Fs model and honing their ability to structure and communicate their points persuasively. They will acquire practical tools to handle difficult people and situations, including clients, and master the art of saying “no” when necessary.

The program is not just theoretical; it incorporates scripted role plays based on real-life situations, providing a hands-on experience for participants to apply their newfound skills and ensure a seamless transition from learning to practical implementation in their professional interactions.


1 Half Day: Wednesday 19th June 2024 (10am to 1pm)


Member* Price: €149

Non-Member Price: €215

Ticket sale ends on 19th June 2024

*Current Members of  IDIIAPIICAD100 Archive working in the private or commercial semi-state sector and based in the Republic of Ireland can avail of subsidised fees on the workshops! Find out how to become a member and avail of the subsidies.


  • What are they & what makes them critical
  • Our reactions to critical conversations
  • Controlling yourself
  • Stages of a conversation
  • What makes an effective conversation
  • Dynamics and politics

  • Preparation & the 4 Fs model
  • Structure of your point, your demonstration, your presentation…
  • Getting your point across

  • Types of difficult people and tips for handling them, including clients
  • Handling questions
  • Getting yourself heard
  • Controlling the discussion
  • Saying “no”

  • Scripted role plays – Your real-life situations

Book now

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