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Event Workshop

Teams, Client Relationships & Negotiation 

Tue, June 9th & 16th 9.30-10.30am
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Getting on with business in virtual world

Navigating the virtual world of business requires a different emphasis, from virtual team relationships to managing client projects and negotiating new business.

In this webinar series, we’ll cover best practice and share the tools to help you navigate the remote landscape.

Webinar 1 – Managing and Enhancing Client Relationships & Projects Remotely – June 9th – 9.30 am

Business in the remote world is different – for you, for your customers, and for your teams. Find out how to maintain and enhance your relationships and business with your team and clients in a virtual environment. How are your team doing?  What can you do to support clients?

  • Maintain customer service levels in the new virtual world and further enhance your customer relationships
  • Support your customers with relevant insights
  • Optimise your business for a virtual environment

Webinar 2 – Converting and Negotiating Opportunities in a Virtual World – June 16th – 9.30 am

How can you continue to drive and convert new business remotely? What are the right opportunities to focus on with your clients and targets? How can you improve your success rate in terms of conversion? And most importantly, how do ensure that projects are priced and negotiated to give you the right return for your work?

  • Build more trusted client relationships
  • Identify the right opportunities to pursue with your clients and potential clients
  • Convert more project opportunities more easily
  • Get the pricing right and successfully negotiate with your clients
  • Maintain a strong, profitable pipeline and capture opportunities

Who is this for?
This webinar is suitable for any agency owners and managers, account managers as well as those who have day-to-day responsibility for managing teams, winning new business and growing client accounts.


  • Complimentary for members
  • €95 for non-members

Interactive webinar – limited places, booking essential.

Webinar link will be sent following your booking.


About the trainer

Derek Howard

Derek is CEO of ‘The Customer’ and is passionate about helping leaders build stronger customer relationships, win more business and increase team engagement. Always with a focus on excellent service and strong commercial results. He previously spent 23 years with PwC working in a variety of senior business development and marketing roles.

Derek has developed and delivered bespoke training and coaching programmes throughout Europe on sales, relationship building, networking, pitching, pricing and negotiation, customer service and key account management.

A qualified executive coach from Smurfit Business School and an accredited member of the International Coaching Federation (ICF), Derek coaches and advises senior executives and their teams on their business growth, people engagement, talent development and teamwork and in developing and delivering impactful presentations and communication strategies.

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