This is the 7th annual report and, as always, it is a fascinating snapshot of the client/agency relationship.
However, this has been a year like no other where many clients have been put under massive strain and faced new challenges.
Find out how clients are responding, their anxiety points and what they really need from agencies.
44% of clients expected more from their agency since Covid struck so, in clients’ eyes, how have agencies excelled and where have they fallen short?
How has Covid impacted upon client/agency relationships and what do clients think will be the lasting effects?
Download the report here
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