Elevating Customer Experience Through Design

Explore the key principles of customer experience design.

Design Skillnet is delighted to present Elevating Customer Experience Through Design, a short, thought-provoking, Design Leadership Session with international design leader James Hall, Company Director of PARK.

PARK, a leader in building design capabilities for global companies, in-house design teams and small and medium-sized design businesses, helps you prepare for your future and accelerate your career growth as a design leader, equipping you with the foundational knowledge and skills upon which excellent design leadership is based.

Book your ticket for Elevating Customer Experience Through Design.

Who Should Attend

This webinar is tailored for aspiring design and creative leaders.

Programme Objectives and What You Will Take Away

This session will give you insights in:

• How design contributes to enhancing customer experiences.

• Common challenges in customer experience design.

• The various roles of design in shaping better customer experiences.

• Using design research to uncover latent, unmet customer needs.

• Choosing the right design research methods for customer-centricity.
• Understanding the synergy between service design and design management for continuous improvement in CX.

Attend all the Design Leadership Sessions

Elevating Customer Experience Through Design is part of a series of short, thought-provoking Design Leadership Sessions.  The details of the other sessions part of this series will be released in the coming weeks.

Fees

Tickets:

Members*: complimentary 

Non-members: €10

*Members’ rate is open to private sector and commercial semi-state members of IDI, ICAD, IAPI and 100 Archive, operating in the Republic of Ireland. Find out how to become an IDI member and avail of the subsidies.

*Current Members of IDI, IAPI, ICAD, 100 Archive working in the private or commercial semi-state sector and based in the Republic of Ireland can avail of subsidised fees on the workshops! Find out how to become a member and avail of the subsidies.