How can you continue to drive and convert new business while operating in a virtual environment due to the Covid-19 pandemic? What are the right sales opportunities to focus on with your clients and targets? How can you improve your success rate in terms of sales conversion? And most importantly, how do ensure that projects are priced and negotiated to give you the right return for your work?
In this exclusive, interactive 90-minute event, Derek Howard, CEO of ‘The Customer’, will share his insights and best practice ideas on how you can:
- Build more trusted client relationships in a remote environment;
- Identify the right sales opportunities to pursue with your clients and targets
- Convert more sales opportunities more easily;
- Get the price right and successfully negotiate with your clients;
- Maintain a strong, profitable sales pipeline, even in challenging times.
This session is suitable for any design agency owners and managers as well as those who have day-to-day responsibility for winning new business and growing client accounts.
About the trainer
Derek HowardThe Customer
Derek is CEO of ‘The Customer’ and is passionate about helping leaders build stronger customer relationships, win more business and increase team engagement. Always with a focus on excellent service and strong commercial results. He previously spent 23 years with PwC working in a variety of senior business development and marketing roles.
Derek has developed and delivered bespoke training and coaching programmes throughout Europe on sales, relationship building, networking, pitching, pricing and negotiation, customer service and key account management.
A qualified executive coach from Smurfit Business School and an accredited member of the International Coaching Federation (ICF), Derek coaches and advises senior executives and their teams on their business growth, people engagement, talent development and teamwork and in developing and delivering impactful presentations and communication strategies.
More events you might like
Join Design Skillnet for an information session on the Design Management Professional Diploma programme’s background context, structure, content, and gain insights on how it can take your business and career to the next level.
Invest in the Future of your design practice and continue your professional development with a Certificate in Design for Sustainability and Circular Economies, delivered by LSAD and accredited by TUS in partnership with Design Skillnet.
Design strategist Jonathan Kirk will explore what designers and creatives can do better to master the client/agency relationship including sharpening new business activity and pitching, improving collaboration and a sense of partnership, and growing their clients’ business, based on the 2023 ‘What Clients Think’ report.
Join Design strategist Jonathan Kirk of Up to the Light (authors of the What Clients Think Report) for a face-to-face workshop on redefining your agency’s marketing approach from selling to drawing clients through Thought Leadership.