Rotate your phone

Once that’s done you’ll be able to experience the Design Skillnet website perfectly.

Workshop

Mastering the Client Relationship | Jonathan Kirk

share
When:
Tuesday April 21, 2020 09:30 - 13:00
Add to calendar
Where:

Online

View on map
share

Arguably, the biggest variable between agencies lies not in levels of creativity but in the quality of their business relationships. Understanding what makes these relationships tick and how they can be strengthened is the key to client retention, development and commitment.

This workshop will cover:

  • Setting and aligning expectations at the beginning – starting as we mean to go on.
  • Common relationship pitfalls and how to avoid them – drawing on evidence from the hundreds of client interviews that Up to the Light conducts on behalf of design agencies.
  • Account management versus true client service.
  • Defining your approach to client service.
  • Understanding the client journey and anxiety points.
  • Ways to add value for the client and the agency.

FOR: Agency Owners & Account Directors – anyone involved with Business Development in Design & Creative Businesses.

Buy your tickets for Mastering the Client Relationship Here.

Cost:

Members: €195

Non-Members: €395

Biography:

Jonathan Kirk is the founder of Up to the Light, a consultancy that advises creative agencies on positioning and strategy, and all aspects of business improvement and growth, challenging some of the ingrained assumptions that exist in our industry and providing effective, insight-led advice Jonathan’s senior roles have included Business Development Director of Fitch, the global brand design group, and New Business Director of Havas EHS (now Havas Helia), one of Europe’s largest agency networks. Jonathan is a founder member of the Design Business Association’s Experts Register and is a frequent conference speaker and trade press contributor.

Design Enterprise Skillnet training focuses on helping designers and design SMEs grow their business, up-skill their teams, and attract and service clients in a rapidly changing commercial landscape.

More events you might like

IDI Forums Read more
Designers FORUMS
Next series: May-June 12pm-1pm

IDI’s Monthly Forums are all about giving you the opportunity to set your agenda to discuss the topics of most relevance to you with the people who understand most.⁠ ⁠The IDI’s Forums series give you a safe space to discuss the topics that are most pressing in your field of work, with others in the same position.⁠

Design Management Professional Diploma Taster Sessions Read more
Event
Design Management Professional Diploma - Taster Sessions
May 16th, 22nd and June 6th, 22nd 12:30-1:30pm (May) - 12pm-1pm (June)

Join our Design Management Professional Diploma light bite taster events that will give you taster sessions that will give you a chance to experience the programme from a practical viewpoint.

Gail Anderson in conversation with Grace Enemaku Read more
Event
Gail Anderson in conversation with Grace Enemaku
Thursday, June 22nd 2023 5-7pm

Join us for an intimate discussion between New York-based designer and illustrator Gail Anderson and award-winning Irish designer and illustrator, Grace Enemaku. Together they will discuss career journeys, what it is to be a woman of colour working in design, and how to influence change for good.

Chris Merrington Increase your profitability Read more
Multi-week courseWorkshop
Increase Your Profitability - 3 workshops with Chris Merrington
June 28th, July 5th & July 12th 10am to 11.30am

A Chris Merrington’s series of three workshops to ‘Increase Your Profitability. Maximise your profitability and pricing. Get Better Briefs and Budgets. Retain and Grow your Clients. All in 3 x 90-minute workshops.

Professional Diploma in UX Read more
Programme
Professional Diploma in UX Design
Next intake: 2023 (TBC) 6-month Programme

A unique 6-month university-accredited programme in UX for Designers and Creatives, combining online learning and live webinars to further develop business skills and build successful careers.

Designs on Growth Read more
Programme
Designs on Growth
Next intake 2023/2024 (TBC) (six-month duration)

An innovative learning and development response providing owner/managers with best practice business management skills to support sustainability and increase revenue in their business.

Design Management Professional Diploma Read more
Programme
Design Management Professional Diploma
Next intake 13th September (10-month duration)

Developed for busy working professional designers and design function managers (not all design managers are designers) to empower them to take their business and careers to the next level.

certificate in design for sustainability and circular economies Read more
Programme
Certificate in Design for Sustainability and Circular Economies
January/February 2024 TBC (12-weeks duration)

Invest in the Future of your design practice and continue your professional development with a Certificate in Design for Sustainability and Circular Economies, delivered by LSAD and accredited by TUS in partnership with Design Skillnet.